Access your account
Why is my Account access limited?
You may not be able to access your account for different reasons:
You’ve entered your password incorrectly
If you enter the wrong password five times when trying to log in, your account will be temporarily locked. Please wait five minutes and try again, or click the ‘Forgot?’ link in the login box to reset your password.
You’ve excluded yourself from playing
Once activated, our Self-Exclusion feature locks you out of your account. If you’re unable to access your account for this reason, please wait until your exclusion period is over - our customer service agents are not able to re-open your account before this time. To know the end of your self-exclusion, try to log into your account and a pop-up window will appear displaying the self-exclusion date and time.
Your account is currently unavailable
An error message will be displayed when you attempt to log in, it will say 'Your account is currently unavailable.' Please check your email for more information about the block reason and how to recover access to your account.
You can log in but only limited functionality is available
This is usually the case if you have not verified your account within 14 days of registration. Check the Verify Account menu for further details.
Are verification documents outstanding?
If your verification documents have been outstanding for more than 30 days, your access will be limited until they are received and approved. If you've just sent through or uploaded your documents, we will process it within 1 business day (in most cases). Your access will be reinstated when your documents have been approved.
Can I reopen my account ?
You can reopen your account if:
- You have temporarily disabled it. In this case, please contact us via Livechat.
- It is pending verification and your account is locked. For more information, check your account status and/or your email box.
- You have self-excluded, and the exclusion period has ended.
- You haven't used your account in a while.
However, you cannot reopen your account if:
- You have self-excluded, and the exclusion period is still ongoing or permanent
- The account was closed at our initiative, of which you were informed.
- The account is permanently closed for legal reasons.
How can I reset my password?
Try resetting your password by clicking 'Forgot?' in the password field. Enter the email address you have registered in your account to receive the password reset email. Through the link provided in the email, you will be able to recover your password.
You didn't get the password reset email?
You may not get the email for a couple of reasons:
- No account exists with the username or email you provided - please try both options and check if you have an alternative email address.
- The email has been sent to the spam folder in your inbox.
How can I retrieve my Login?
Your login ID is also your email address used to register your account with Unibet. If you need help retrieving your username/email used to log in, contact our support team on 137 868 who will assist you with this.
What can I do if a reCaptcha does not work?
We use reCaptchas to help keep the site and your account safe. They’re tests to tell if a user is human rather than a robot. You will normally be asked to select images containing a certain object.
If you have any problems loading a reCaptcha, or one freezes, please try the following steps.
Check you’ve completed the test
If you’re not sure of the answer, use the refresh button (a circle with an arrow) to get a new question.
Make sure you’re connected to wifi or mobile data
A slow connection can make a reCaptcha freeze or not work properly. Once you’ve checked your connection, reload the page and try again.
Restart your browser
Close your browser, restart it and return to the page you were on.
Shut down any extensions running on your browser
Some browser extensions can affect how a page works. You can find out if any are running by checking the settings on your browser. Once you’ve deactivated them, restart your browser and return to the page.
Clear your cookies and cache
Some technical issues can be solved by clearing your cookies and cache. Once you have done this, restart you browser and try the reCAPTCHA again.
Restart your device
Once your device has restarted, load the page with the reCaptcha again.
Make sure you’re using a supported browser
reCaptcha doesn’t work with some older versions of browsers. Follow the link for your browser to find details on how to update it:
Turn off your VPN
Having a VPN (Virtual Private Network) running on your device can interfere with your connection. Turn it off and try the reCaptcha again.
Create a new user profile
You can set up a new user and try the reCaptcha again on the new profile. Follow the links below for your device: