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I cannot watch scheduled live streaming
From time to time we might have streaming restrictions due to streaming rights in some countries.
To comply with regulations, we use your IP address together with your account address to show you only the events that we are allowed to stream in your location.
Why was my Cash Out cancelled/reversed?
This could happen if your Cash Out was accepted at an incorrect price, or if the event or Cash Out option should not have been offered. An accumulator bet is still valid even if one part of it is removed.
Why is my bet pending approval?
All bets onsite need to be approved either by the system or manually by the traders. If you receive a stake limit when placing a bet, this means it needs to be manually approved by the traders. This could be for a number of reasons, including a large change in odds or a restriction on the market. Bets are accepted at traders discretion.
This shouldn't be confused with a bet with a "pending" status in your bet history. If a bet is listed in your bet history, this bet is pending an outcome for the event and has already been processed by the bookmakers.
In Sports, how do I place a live bet?
By Law, any bets placed on Live/In-Play events, that is a Sports event that has already started, must be placed with an operator over the phone. Please call us on 137868 to place a Live bet.
You can view your bets in ‘My Bets’.
Sports live video stream has stopped or timed out
If your live video stream times out, it may just be a temporary interruption in the connection.
You can restart the stream by clicking on the event link again or by refreshing the browser. If you have an internet connection greater than 1MB, but you still experience a lot of buffering when viewing the stream, the problem is most likely to be caused by network congestion over your ISP connection. Please also ensure that your browser is up to date and supports HTML5.