Popular Content
Why was my verification rejected?
If we reject any verification documents, we will either email you with a specific reason explaining why it was rejected or list the reason your document/s was declined on your account.
Navigate to the "Account Details >>> Verify Account" menu for further information or click here
There are several reasons why your document might have been rejected:
Incomplete document or missing info
The document should not be cropped, and we need to see all four corners if possible. Make sure all essential information such as address/date/bank account number is visible.
Low quality, blurry or unreadable
We accept various formats including digital photo, scanned image, PDF and screenshots. Check everything is readable before you send the document.
Name mismatch
Unless specifically requested otherwise, the documents must be in the account holder’s name.
Business bank statement
We need to see the bank statement of a private account - you cannot deposit/withdraw with a business account.
Unsigned document
Passports, credit/debit cards, and bank statements issued in the bank need to be signed.
Expired or too old
Documents need to be current, and a proof of address that isn’t an ID needs to be from the last 3 months.
Wrong document type
We only accept certain types of documents.
For Personal Identification Verification
- Passport.
- Driving licence (Issued under Australian Law), front & back required.
- Birth certificate.
- Medicare card.
- Bank statement (no older than 3 months).
- An account bill (eg phone,mobile, pay TV).
- Utility bill (eg water or electricity bill).
- Council Rates bill (Issued within 12 months).
For Bank Verification:
- A copy of the front and back of the card used (credit or debit),
- Cover the middle 8 digits on the front of the card and the 3 digit security code on the bank of the card.
- A bank-issued statement. A pdf statement issued through your online banking account is acceptable as well (must be issued in the last 3 months),
(Your bank keeps a record of all accounts for at least 7 years)
Examples of Acceptable Copies of Identity Documents
All copies of your identity documents must be clear and legible, similar to the examples below. To ensure your documents are of acceptable quality, they should be copied in colour and at a minimum of a 300DPI resolution.
How do I verify my Identity?
We make use of an electronic verification service and try to verify your identification on registration. If this auto-verification fails, you can try to complete this via the verification page on your account or by sending through verification documents to complete this requirement.
Due to regulations, accounts that are not verified within 14 days are limited until the verification is complete.
Electronic Verification
If we are not able to verify your account automatically, you can attempt complete the electronic verification using a Desktop pc only (not available on mobile) via the following link - click here
This is a free service that makes use of local Australian databases to verify your identity without disclosing any personal information.
Document Verification
If you are not able to complete the electronic verification or are required to upload/send verification documents. You will need to provide a certified copy of the identification documents requested. This will usually include a copy of a government-issued picture identification document and a recent utility bill reflecting the address as listed on your Unibet account.
Examples of Acceptable Copies of Identity Documents
All copies of your identity documents must be clear and legible, similar to the examples below. To ensure your documents are of acceptable quality, they should be copied in colour and at a minimum of a 300DPI resolution.
How long does verification take?
Under normal circumstances, we verify documents within 1 business day, unless a longer time frame has been specified to you.
The status of your documents will be visible in the requested document section on your verification page, as below.
We will also send you an email notification if there is any change in the status of your documents.
Why do I have to verify my bank card/account?
As per Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) requirements set out by AUSTRAC, we are legally required to verify that you are betting with your funds and for any withdrawal requests, we are paying the money back to you.
To comply with this requirement, you may be required to verify your bank account/card used to deposit and the bank account you are withdrawing funds to.
Note if you're depositing with a Debit card, you may still be required to verify your bank card and bank account as your bank does not verify the link between the card and account when you deposit or withdraw.
Can I reopen my account ?
You can reopen your account if:
- You have temporarily disabled it. In this case, please contact us via Livechat.
- It is pending verification and your account is locked. For more information, check your account status and/or your email box.
- You have self-excluded, and the exclusion period has ended.
- You haven't used your account in a while.
However, you cannot reopen your account if:
- You have self-excluded, and the exclusion period is still ongoing or permanent
- The account was closed at our initiative, of which you were informed.
- The account is permanently closed for legal reasons.