1.1 "Unibet" or "Betchoice" are references to Betchoice Corporation Pty Ltd A.C.N 71 121 382 607, trading as Unibet, a company registered in Australia under the Corporations Act 2001. Unibet is licensed by the Northern Territory Racing Commission to accept wagers by telephone and the internet.
1.2 To open a betting account with Unibet ('Account' or 'Betting Account') you must be aged 18 years or older. A 'Client' is a person who holds an Account, and any reference to 'you' or 'your' in these Rules is a reference to a Client.
1.5 Access to Unibet's Website/s is provided on a temporary basis, at the sole discretion of Unibet. Unibet reserves the right to withdraw, restrict access or amend the service it provides on its Website without notice.
1.6 Unibet shall make a recording of all telephone calls that take place between Unibet and Clients, both incoming and outgoing. The Client consents to these recordings being made and the Client agrees that the relevant recording(s) and/or any records of a Client's transactions may be made available to any Authority (as defined in Cl 4.5 of 'Unibet's Reserved Rights'). All records of voice recordings will be securely retained by us in accordance with our privacy obligations and for regulatory purposes.
1.7 All dividends shown are for a $1 investment. All tote-based dividends displayed are approximate only.
1.8 If any provision in these Terms or the Rules is or becomes void or unenforceable, that provision will be taken to be removed and cease to form part of the Terms or the Rules. However, the remaining Terms or Rules will continue to have full force and effect.
1.9 Upon acceptance of these Terms by the Client, the Terms (as amended from time to time under paragraph 7 above) are irrevocable and will remain in effect for as long as the Client holds a Betting Account.
1.10 None of Unibet's agents or representatives are authorised to make any representations, statements, conditions or agreements and Unibet is not bound by any such unauthorised statements.
1.11 The Client undertakes to update their Unibet account details within three (3) days of any change in the Client's name and/or any other change in the Client's details (including but not limited to changes in the Client's residential address, email address, or telephone number). Unibet, at its discretion, may require formal proof of these changes in line with Clause 3.
1.12 Once a Betting Account has been opened, it cannot be used (that is bets cannot be placed) until the Client has elected whether s/he wishes to set a deposit pre-commitment level. If the Client elects to set a pre-commitment level (PCL), the Betting Account cannot be used until the Client has set a PCL. If a client sets a PCL, that Client agrees that:
a. the amount s/he deposits into their Betting Account in each defined PCL period will not exceed the amount of the PCL;
b. if s/he chooses to lower their PCL, the new limit will be in force immediately; and
c. if s/he chooses to increase their PCL or revoke their PCL (i.e. so that they elect NOT to set a PCL), the increased or revoked limit will not take effect until seven (7) days after the request.
1.13 Unibet is licensed and regulated by the Northern Territory Racing Commission (the NTRC) and all wagers are considered to be placed and received in the Northern Territory in the Commonwealth of Australia.
1.14 These Terms will be construed in accordance with the laws of the Northern Territory. You agree, subject to Clause 1.13, that you irrevocably submit to the exclusive jurisdiction of the courts of the Northern Territory in respect of any dispute arising out of these Terms or Unibet's provision of the Service.
1.15 Any complaints you may have about your use of the Service or any dispute between you and Unibet, subject to clause 18 below, will be dealt with in the following manner:
a. In the first instance, you should email your complaint to email@example.com
You are required to attempt to resolve your complaint directly with Unibet through Customer Support. We hold an extensive resource of audit logs, transaction history, and call recordings where a simple call/email/chat might promptly resolve your issue.
b. If you're not able to resolve your dispute directly with Unibet, this may then be escalated to the Northern Territory Racing Commission (NTRC) as a dispute.
NB The NTRC will not settle disputes relating to the following:
- requests for compensation or damages
- customer service disputes
- complaints about bets that were never accepted, processed, or refused
- including cashouts being removed or not being offered
- betting accounts where restrictions have been imposed by the wagering operator
- including the use of their promotions, or on the amount a customer can bet
- complaints about minimum bet laws
- betting accounts that have been closed by the wagering operator.
If your complaint relates to any of the above, you should seek legal advice to check your options.
If your dispute is not listed in any of the above, you can lodge a dispute directly with the NTRC within 14 days using the following link:
The NTRC's decision shall be binding and may be entered as a judgment in any court of competent jurisdiction.
Note that Unibet may also lodge a dispute with the NTRC about Client behavior that breaches these Terms.
1.16 Unibet shall not be liable for any default due to any act of God, war, terrorism, strike, lock out, industrial action, fire, flood, drought, storm, power surge, or other event beyond its reasonable control.
1.17 Irrespective of anything else in these Terms, any dispute under the "Default" section of these Terms will be dealt with in accordance with the procedures set out in that section.