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We care about our customers and want to ensure that any time spent with us stays fun. Betting should always be within your means and not negatively impacting you either financially or socially.
As an award-winning Responsible Gambling Operator, we provide the expertise to guide, advise and keep you betting safely. Follow the links below to discover our tips, tools and support process.
We offer tools to help ensure you stay aware of your betting habits and can control the amount of money you spend with us. Get in touch with one of our friendly support agents if you’d like help in setting a deposit limit.
Answer nine quick questions and we’ll let you know if you may need help to keep your betting fun. All answers are confidential.
This lets you control the net amount of money you can lose on a particular product over a day, week or month. Once you’ve hit your limit, you won’t be able to play on that product again until your limit resets.
How it works:
If you set a loss limit of $100 per week, you won’t be able to bet again until the week is up. We take into account wins, so if you lose $50 and then win $0, you’ll still have a total of $100 to lose before being limited.
Setting this limit can help you to stop chasing your losses.
Go to Loss Limit settingsThis lets you control how much money you can deposit over a rolling period of 24 hours, 7 days or 30 days. Once you’ve hit your limit, you won’t be able to deposit until your limit resets.
How it works:
If you set a deposit limit of $100 every 7 days and then deposit $100, you won’t be able deposit any further money until the 7 days is up.
Setting a deposit limit is an essential part of managing your play.
Go to Deposit Limit settings
If your betting is having a negative impact and the limits you’ve set are not doing enough to control your play, please block yourself from logging in for as long as you feel necessary.
This option is ideal if you want a short-term break: 24 hours, 1 week, 1 month, 6 weeks or 3 months. We won’t notify you when your break comes to an end, but your account will automatically reactivate.
How it works:
You’ll choose how long you want to take a break for and accept the terms and conditions. Once you’ve confirmed the break, you will be logged out of your account and blocked from logging in again until the break is over.
Go to Time Out settingsOur self-exclusion option lets you block access to your account for 6 months, 1 year, 2 years, 3 years, or 5 years. You’ll need to call us to reactivate your account.
How it works:
You’ll choose how long you want to exclude for and accept the terms and conditions. Once you’ve confirmed the break, you’ll be logged out of your account and blocked from logging in again until the exclusion period is over.
Go to Self-Exclusion settingsExclude yourself across all NT Betting Operators:
If you want to exclude yourself from being able to gamble with a sports bookmaker or betting exchange operator registered with the Northern Territory, you can download and fill in a self-exclusion notice then send the completed form and photo identification to racing.commission@nt.gov.au.
Self-Exclusion Notice (.pdf) Self-Exclusion notice (.docx)Find our more information
If you want to exclude yourself from being able to gamble with all online or phone wagering providers licensed in Australia, you can do so directly in a free and one step process through BetStop, which is the National Self Exclusion Register™. You can self-exclude for a minimum of 3 months up to a lifetime.
For more information go to the BetStop Website or call 1800 238 786.
If you do decide to take a break, we also recommend you install software to block betting sites:
The Gamban anti-gambling software will block access to all gambling sites and apps on all of your devices. A simple installation will help ensure a hassle-free break from gambling for a period of 6 months up to 5 years.
Go to the following link to get free access to the software courtesy of Unibet. - click here to download the software
We’re always here to support you with any questions or worries you have, and our customer support agents can assist with setting limits or using any of our onsite tools. You can contact us via the Help Centre.
If you or someone you know is affected by problem gambling, we recommend visiting the following trusted sites. They can provide specific help about playing responsibly and advice on how to approach gambling issues.
Learn how to manage your gambling through online tools and resources. Gambling Help also offers a free and confidential 24-hour helpline - 1800 858 858
https://www.gamblinghelponline.org.au/services-in-your-state/Description - Lifeline offers a 24/7 crisis support service and can help you to get in touch with the support you may need - 13 11 14
https://www.lifeline.org.au/To diminish the chance of underage gambling, we ask for identification and documentation if we suspect a customer is under 18.
Although we dedicate a lot of time and resources to ensure there are no minors playing, we feel this prevention works best as a shared responsibility between us and the minor’s parents/guardians.
If you are worried that someone underage is using our site, please contact us via the Help Centre and we’ll take the necessary steps. You can also use an internet filter to reduce the chance of underage gambling in your home:
The best parental control and web filtering software. Block apps, filter websites, and gain complete visibility and control over your child's online activity.
https://www.netnanny.com/