If you open your ‘My Account’ page while logged in and select ‘Withdrawal’, you’ll see an overview on how to withdraw money to your nominated bank account. You'll also see the minimum and maximum limits.
We may need to see personal documents before we can process a large withdrawal. This is to comply with various legal, security and regulatory rules.
Why hasn't my withdrawal arrived yet?
On the ‘Withdrawal’ page you can see how long each type of withdrawal will take to reach your account. A bank transfer can take 3-10 working days to process.
If after the given period of time your money still hasn’t arrived, contact us and we’ll investigate. Remember weekends and public holidays are not counted as working days.