For Sports and Racing, winnings will normally be paid out as soon as the official result has been confirmed. For live betting, your bets are usually settled as soon as the outcome is decided, which might be before the match is over.
Before the bet is settled you will be able to see the receipt on the ‘Pending bets’ tab. Once it has been settled the receipt will be in ‘Bet history’ and your payout should follow soon.
If the receipt remains in the ‘pending bets’ tab after the event has ended this is because the result still has to be verified.
If your bet is voided it will be settled at odds of 1.00 (you will get your stake back). You will also receive an email with the details.
Find out more about exactly how bets will be settled if you lose your internet connection.
If you think you should already have received your winnings please allow a reasonable amount of time to pass and log out and then back in to your account.
Then contact us and we should be able to help.